Rolex watch servicing
procedure at Reeds Wilmington, NC

Assessment of the watch

Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.

One instrument, several time zones

The GMT-Master II has an instantly recognizable design with a graduated bezel insert, which is available in various dual-colour combinations – the lower half symbolizing daytime and the upper signalling night-time. With traditional hour, minute and seconds hands, its triangle-tipped 24-hour hand and bidirectional rotatable bezel with a 24-hour graduated Cerachrom insert, the GMT-Master II can display the time in two time zones simultaneously: either the local time and the reference time, or the local time and that of an alternative time zone.

The latest GMT-Master II is equipped with calibre 3285, a self-winding mechanical movement entirely developed and manufactured by Rolex. A consummate demonstration of technology, it offers outstanding performance in terms of precision, power reserve, convenience and reliability. It is fitted with the exclusive blue Parachrom hairspring and also incorporates the patented Chronergy escapement. The movement’s power reserve extends to approximately 70 hours.

One instrument, several time zones

The GMT-Master II has an instantly recognizable design with a graduated bezel insert, which is available in various dual-colour combinations – the lower half symbolizing daytime and the upper signalling night-time. With traditional hour, minute and seconds hands, its triangle-tipped 24-hour hand and bidirectional rotatable bezel with a 24-hour graduated Cerachrom insert, the GMT-Master II can display the time in two time zones simultaneously: either the local time and the reference time, or the local time and that of an alternative time zone.

The latest GMT-Master II is equipped with calibre 3285, a self-winding mechanical movement entirely developed and manufactured by Rolex. A consummate demonstration of technology, it offers outstanding performance in terms of precision, power reserve, convenience and reliability. It is fitted with the exclusive blue Parachrom hairspring and also incorporates the patented Chronergy escapement. The movement’s power reserve extends to approximately 70 hours.

Dismantling of the movement

The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.

Cleaning of the components

Each component is cleaned in an ultrasonic bath to remove all traces of impurities.

Assembly and lubrication of the movement

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

Refinishing of the case and bracelet

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

Assembly of the case

After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.

Casing of the movement

The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.

Precision test

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements.

The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.

Waterproofness test

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

Final control

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

Returning the watch

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year Service Guarantee covering replacement parts and labour.

First-class service

Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.